From Helpdesk Wiki

Jump to: navigation, search
Faculty & Staff
Welcome to the IT Helpdesk Self-Help Wiki!

Whether you are just getting started or have been using WPI computing resources for years, this wiki is designed to help you make the most of your WPI computing experience. Visit often for the most up-to-date information and to learn about recent changes to our computing environment. If you have any questions or comments on how we can improve this resource, please email us at

If none of the current issues listed below are related to your problem, please navigate to the section of the wiki that applies to you using the navigation to the left or use the search box above.

Common Issues

The list below highlights some of the more common issues we are experiencing. If you issue is not present, you can either use the navigation to your left or the search function.

  1. Issues creating your account?: Student Account Creation
  2. Having trouble logging into campus computers?
    • The logon domains have been consolidated, use ADMIN\username or The same will be used for accessing any resources that formerly required you to use the form STUDENT\username.
  3. WPI email or wireless not working on your mobile device?: Mobile Devices
  4. Looking to get on your computer on the network?: Networking

Submit a Ticket

If you require immediate assistance, please contact the Helpdesk by phone at (508) 831-5888. If you would like to submit a ticket to the Helpdesk, visit the following webpage, and fill in the web form:

NOTE: The Helpdesk is not able to assist with all problems. For full information regarding our support levels and services, please review our Support Statement.

WPI Helpdesk Wiki

Help Categories: WPI AccountsEmailMalware/Slow ComputerPrintingComputer InformationSoftwareNetwork DrivesNetwork ConnectionsWeb Sites

Contact Us: • 508-831-5888 • Suggestions:
What do you think of this page?

Please take a moment to rate this page below. Your feedback is valuable and helps us improve our website.

:  :  : 
Personal tools